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Terms and Conditions

This website is owned and operated by Florence James Jersey, 12 Abbey Close, La Grande Route De St Jean, St Helier, Jersey JE2 3FG. The use of this website is governed by our terms and conditions.

We do the best to make sure the information on this website is accurate and up to date, we cannot give any warranty to its accuracy or completeness and are not responsible for any errors or omissions for the results, arising from the use of such information.

We take all reasonable steps to ensure a fast and reliable service, but do not guarantee that this website will be free of interruptions or errors and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of any material or data when downloaded onto any computer system.

Florence James will not be liable to you or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control


No contract will exist for the sale of our products until we accept and confirm your order has been dispatched. Orders received from the UK are subject to VAT at a rate of 20%, this is applicable to all goods being imported into the UK from outside of the EU.

Privacy and Cookie Policy

Florence James Jersey are committed to protecting the privacy and confidentiality of any information that we are provided with by the use of our site. We will take reasonable effort to protect your personal information, although we cannot guarantee security of any data that you disclose online. Therefore, we will not be responsible for any breach of security, unless this is due to our negligence.

Delivery and Refunds

If the products you order are in stock, we will endeavour to despatch them within 2 working days. Otherwise, despatch will be within 3 – 10 working days. If we cannot fulfil all or part of your order, we will contact you and give you full details of the despatch date.

All our products are sent out by Jersey Post, you can expect to receive your parcel to arrive 3-5 working days for UK, other Channel Islands and Isle Of Man. For European addresses it will be 7-10 working days and Rest Of World up to 10-12 working days. Florence James cannot be held responsible for any delays in delivery caused by manufacturers or any third party.

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order any time within fourteen working days of delivery. If the goods were defective or sent to you in error, we will refund the full purchase price, including delivery and return of the goods. If you have changed your mind and no longer require the goods, we will offer a refund up to fourteen days from the date of purchase. Returned goods must be in their original condition and packaging. Before returning any item, please contact us to discuss your rights and responsibilities. Goods that are returned must be securely packaged.